I help organizations deploy AI, automation, and digital systems without losing clarity, trust, accessibility, or human experience.

That means:

  • Better service adoption

  • Lower support costs

  • Stronger citizen/customer trust

  • Clear bilingual communication

  • Ethical AI experiences

  • Faster digital transformation rollout

I am a writer, editor, content strategist, and designer. I’m based in Toronto, Canada. His recent work includes projects for Accenture Song, Thomson Reuters, Fable Tech Labs, Walmart.ca, Canada Post, Loblaw Companies Ltd., Minsar AR/VR, and the City of Toronto. I work in English and French.

 

Services

Writing
Editing
Content Strategy
Content Design
UX Design
Service Design

Specifically

  • Onboarding optimization

  • AI feature UX writing

  • Empty states / prompts / guidance

  • Trust-building UX content

  • Growth funnel audits

  • Conversion copy + product UX

  • Plain-language content systems

  • AI chatbot conversation design

  • UX writing for portals/apps

  • Service blueprinting

  • Accessibility-first flows

  • Bilingual content governance

Recent work and clients

Accenture Song
Thomson Reuters
Canada Post
Walmart.ca
Loblaw CL
Minsar A/R
City of Toronto
Walmart.ca
Sears.ca